Frequently Asked Questions
1. How do I book an apartment?
Use our website booking form or contact reservations by email or phone. Choose dates, review the apartment inventory and policies, and secure the booking with the stated deposit. You will receive an arrival guide with detailed check-in instructions prior to arrival.
2. What is included in the apartment setup?
Each apartment includes linens, towels, kitchenware for basic cooking, Wi-Fi access, essential toiletries, and a welcome guide. Optional services such as additional linen changes, grocery delivery, and enhanced cleaning are available for a fee.
3. How are maintenance issues handled?
Report issues via the guest app or our 24/7 support line. We escalate emergencies immediately to field technicians; non-urgent items are scheduled within service windows and owners are notified of any repairs and costs.
4. Can I set up a corporate account?
Yes. We offer corporate agreements with consolidated billing, priority allocation, and bespoke reporting. Corporate clients receive a dedicated account manager to coordinate bookings and special requirements.
5. What are your cancellation terms?
Cancellation policies vary by rate plan; flexible and non-refundable options are offered. Specific terms are shown during booking and confirmed in the reservation confirmation email.
6. How do owners get paid?
Owners receive monthly payouts after reconciliation of bookings and expenses. Detailed statements are posted to the owner portal and payments are processed via bank transfer according to the agreed schedule.